Welcome to our repair reporting system. All maintenance issues must be reported on Fixflow.
Other out of hours emergency contact numbers are as follows:-
For gas leaks :-
National Grid (24h) - 0800 111 999
Emergency Services (Police – Fire – Ambulance) 0300 333 4444
Water and sewage emergencies
Water Leaks (24h) 0805 782 0999
If water is coming from a flat above please try and find the occupier yourself as soon as you have called us and see if they can turn their water off.
Very often an over-flowing sink or something similar can be dealt with yourself quicker than we can get someone to you. You should always turn off the water at the stop cock and isolate and electrical sockets and plugs that are affected.
Power Failure - Please contact your electric utility supplier.
Out-of-hours emergency procedures: Please remember this number is only for urgent problems such as no hot water or heating.
ALL ISSUES MUST STILL BE REPORTED VIA FIXFLOW
Then please text 07738 511366 and leave a detailed message of the issue and we will reply to you as soon as possible. PLEASE DO NOT CALL THIS NUMBER OR LEAVE A VOICEMAIL MESSAGE IT IS A TEXT ONLY SERVICE
Break-ins
If your rental property is broken into this would be your responsibility to have fixed. You should make the property safe and discuss it with us as soon as possible. If you lose your keys again this is your responsibility.
We recommend you phone The Lock Father, 08000 113 933.
They offer a 24h service and are an approved contractor.